The Piper Alarm Service

Piper Alarm is a system, which can be used to call for help in an emergency any time during the day or night including weekends and bank holidays. The System works around the home and garden and can be installed for any body who feels they would benefit from it. This can be the elderly, a person suffering from a disability, a person feeling vulnerable because they live alone, victims of domestic violence or harassment, a person recently discharged from hospital or anyone who wants access to help and support around the clock 7 days a week.

Installation

To install the equipment you will need is a telephone line with a 13-amp socket close by. The equipment consists of a pendant (worn around the neck) or wrist strap and an alarm unit, which plugs into an existing telephone line and socket. The equipment is connected to a Control Centre, which is manned 24 hours a day by friendly, highly trained operatives.

Operating the Equipment

When the pendant is pressed an alarm call goes out to the Control Centre. A trained operative answers the call and speaks to the person making the alarm call. If speaking directly to the caller is not possible, the operative will use the confidential information that is stored on the operating system. This information is

provided by the customer at the time of installing the equipment and includes named emergency contacts, key holders, medical or personal circumstances and G.P. services. This information is used to access further help as and when required.

ACRC Care and the Control Centre will always take account of the expressed wishes of the customer, however, there may be circumstances where to do so would jeopardise the health and safety of the customer. In such circumstances, the staff of ACRC Care and/or the Control Centre will make it clear to the customer the actions they are going to take and their reasons for over-ruling the customers expressed wishes.