Our Impact: What they say about us?

CORONAVIRUS - Supporting our Clients

After having to close our centre due to the Coronavirus lockdown, we have continued our Home Care Service and developed community based support. We asked our service users what impact our services have had on their lives and we are truly humbled by the responses.

"It's a very good service, I can get support from friend and neighbours but it is as and when, at least your service is guaranteed every week"

Leena - "It makes a difference because it makes me feel that someone is interested in me and keep in touch during the lockdown, I would have been more lonely if I didn't get this support"

"It makes a lot of difference because it’s a struggle with arthritis and dementia, he couldn’t survive if he didn’t have me or someone else to help him, and he is very grateful for the service and support we provide for him"

Rosemary - "It’s has been nice to talk to someone and for the interest shown in her well-being during the covid 19 lockdown. If she didn’t have the service she would be quite lonely because she doesn’t really get a chance to speak to anybody for any length of time so she looks forward to the contact she gets from the service and appreciates it".

John Hawksford and wife Sandra - "Your service has been a life line for us, we don't know what we would have done without you. Also a big thank you for the advice and support for us in getting the money that sandra received from the carers one-off payment. We are so very grateful".

Yvonne - said that the service is very good and said she could rely on friends and neighbour's, but it's as and when at least this service is guaranteed every week.

During this difficult time, through our SAPPHIRE /Day Care Projects we are still supporting the most vulnerable citizens and patients in Sandwell’s Towns and neighbourhoods. As a result of this we are receiving positive feedback from patients and their family members giving us an insight into how people value our service.

Here are some of the feedback we are receiving:

‘Rs’ daughter ‘J’ – expressed her gratitude and appreciation for the help and support we have provided to her father (collection of shopping, prescriptions, telephone safe and well checks/telephone befriending), as she has had to self-isolate. The SAPPHIRE service is caring for the most vulnerable people in our local community and it is also acting as a support mechanism for carers.

‘JC’ Niece stated – what a great service we provide in time of need, they are grateful that our service is able to support their auntie in her time of need

Some of the SAPPHIRE Referrals are also West Bromwich African Caribbean Day Care Clients, they have stated that the daily telephone befriending and support service is vital to their mental well-being, the isolation and loneliness that they feeling at the moment is immense and without social contact from people they know and trust self-isolation would be unbearable. It is nice to reminisce and talk to staff and get update of their friends who also use and attend the Day Care service.


thank you cards

This letter is written to you and your devoted team to express to you all how much we as a family appreciated the level of professional care you gave to our late mother. Your team demonstrated how much they cared for our mother and on several occasions we observed that this level of care exceeded beyond the expected duty of care.
Excerpt from a Thank you letter by the Son of a former home care client 2017
In recognition of the services that your charity provided for our late father in his latter years. I am pleased to enclose a cheque for £400 representing a donation from him to your charity from his estate.
Warm Regards John Campbell