MMUH Welcome & Toolkit
In September 2024, our organisation received a small grant from Sandwell Consortium to become a Midland Metropolitan University Hospitals (MMUH ) Ambassadors. The MMUH Community Ambassador’s project is an exciting initiative, by partnering with Sandwell & West Birmingham NHS Trust and other voluntary sector organisations we aim to connect members of our local community to their local hospital (Sandwell and West Birmingham NHS Trust), which provides ‘acute’ and emergency care. We are working with the Trust to ensure that residents, in all the communities we serve, hear about and understand the changes taking place with the move to the new hospital. We want to ensure that patients, service users and visitors get the right treatment, at the right time, in the right place.
By being a MMUH Community Ambassador, our organisation will:
- Establish an MMUH corner/notice board in your community venue.
- Attending an online monthly MMUH briefing Session, where Sandwell & West Birmingham NHS will update and share key messages for you to pass on.
- Ensure that key messages and information is displayed in your community setting using the MMUH corner /notice board.
- Be available to support SWB in creating content, including videos in a range of community languages, to ensure that the key messages/information is reaching people whose first language is not English.
- Ensure that you use your organisation’s social media presence where it exists, including websites, to get the key messages/information out to the communities you support and serve.
- Use traditional networks, newsletters etc to get the key messages/information out to the communities they support and serve.
- Collect your monthly engagement numbers, including both individual residents and groups, and a list of any activities and submit this to Sandwell Consortium.
- When needed, accurately capture any queries and issues about the hospital and its services and report to SWB through the email: swbh.engagement.nhs.net (no @? or by calling 0121 507 2671 and speaking to a member of the team. Please also report this action to Sandwell Consortium in your monthly reports.
Our MMUH community Ambassadors initiative stated in October 2024 and it finishes on the 31st March 2025, if you would to kind out more information about MMUH please contact our Health & Well Being Manager Deska Howe.
Open the links below to find out more